Booking requests can be made via our website or by calling our friendly support team on 1300 422 498.

No, a referral is not required, however any relevant test results or information that your doctor or specialist provides may be useful for the dietitian’s assessment.

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In addition to face to face consultations, we also consult via Zoom, Skype or by telephone, if preferred. These are great options for those not living close-by to one of our consultation sites (or overseas / interstate) or for those who find online platforms just more convenient. A consultation with one of our dietitians can very easily be conducted online.

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We offer pension rates to clients with a valid pension card. Please notify our administration team if you are on a pension and they can explain the rates to you. And please bring your card to your appointment for verification.

Yes. Most private health insurance companies reimburse a proportion of the consultation fee under Extras cover. Please contact your health fund to confirm. Rebates through Medicare are available via the Enhanced Primary Care (EPC) scheme, which entitles you to receive a proportion of the consultation cost back from Medicare when you present your receipt. This requires a referral from your GP and you therefore must contact your GP to see if you are eligible. Please be aware that retrospective EPC claims are not available.

After booking your Initial consultation, you will receive an Appointment Confirmation email. This will include all that you need to know about your upcoming appointment, a link to a pre-assessment survey as well as a link to a downloadable food diary.

Sometimes our emails end up in ‘junk’, so have a quick look there. If you still can’t find it, please contact us via 1300 422 498 or info@dietsolutions.net.au and we will ensure to get the information to you.

Whilst not essential, completion of the food diary at least 1-2 days prior to your consultation greatly assists the dietitian in preparation for your appointment. Completed food diaries can be emailed to info@dietsolutions.net.au and will then be added to your file.

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Payment is required on the day of your appointment. We have a range of options. Onsite at Glen Iris we have EFTPOS and receive cash. For online consultations, we are able to conduct an online transaction through NAB transact (with your credit card details?) or provide you details to make a direct deposit.

If for any reason you are unable to make your appointment, please let us know as soon as possible on 1300 422 498 so that we are able to arrange another time for you and offer this time to someone else. Please note that a cancellation fee of $50 applies if you fail to give 24 hours notice. We often have a 3-4 week wait for appointments and love being able to offer something last minute to our clients with chronic health conditions who need an urgent appointment.

The dietitian’s day is carefully booked to allow sufficient time for each client. If you are running late for the start of your appointment, please expect for your consultation to conclude at the originally scheduled time.